Technology transformation for charity-owned public benefit entity.
Case Study
Our team worked with Auriga Services, a charity-owned public benefit entity, supporting customers in advice and applications across grants, money, debt, welfare and water and energy assistance. We led a project to replace their backend application assessment and processing technology to achieve a more streamlined, measurable, and effective application process.
This involved
- Assessing and establishing Auriga’s needs, and defining a partner and technology profile required to meet strategic objectives
- Leading the procurement of a technology partner to deliver the solution
- Leading the partner assessment, evaluation, and selection process
Our work included
“Current-state” assessment of the technology, process and data estate.
- Detailed understanding of services, infrastructure, and applications
- Reviewing effectiveness in supporting Auriga’s current needs and strategic objectives
- Facilitated user consultation to establish stakeholder views
- Assessed process flows, and observed operations from Auriga Assessors
- Evaluated current architecture
- Ability to scale and extend
- Cost-effectiveness
- Risk and resilience
Defining the partner and technology profile
- Established the criteria required to meet Auriga’s needs
Enabling Partner Procurement
- Established an initial long list of suppliers that met the partner profile, and supported solutions that aligned with the technology profile
- Undertook an initial evaluation session with suppliers to evaluate their suitability
- Defined a short list of suppliers, and provided a set of tender quality assessment criteria for response and evaluation
- Facilitated a series of supplier demonstrations
Scoring and selection
- Set scoring criteria for partner evaluation
- Led the evaluation and scoring activity
- Ensured a fair and consistent process for selection
- Provided clear recommendations on technology and partner appointment
Business case developed
- Developed a full business case
- Outlined, the objectives, the process of evaluation, proposed benefits, options appraisal, financial analysis, the timetable for implementation, and recommendations to progress
The output delivered for Auriga was ratified by the Board, and our team are now supporting the implementation of a new Microsoft Dynamics solution to streamline operations, alongside the overall design of a systems architecture to set a future state architecture and operating model.
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Auriga Services
Supporting people through life's challenges, UK’s leading provider of support solutions to help those in times of need.
Company size
90+
Industry
Charity
Project duration
5 months